We stand 100% behind our machines. Call us at anytime for parts, service or support.

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See Terms & Conditions.

Warranty

All our machines are backed by a 1 year warranty. 

Support, Parts & Service

Call us for support, service and parts.

If we cannot troubleshoot through video/calls, we will visit on site.

All high wear parts are shipped from our equipment yard in Raleigh, NC.

Training & Setup

To get setup and familiar with your machine, we have a collection of training videos you can watch on our Support Page.

You can also call us for questions or advice on your setup, materials, machine, etc for maximum operational efficiency.

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

Returns

At Small Business Machines, we are committed to customer service and making our customers confident when purchasing our machines. Call us for any assistance with your machines, that’s what we’re here for!

Once a machine is delivered to you, this machine is no longer eligible for return, refund or exchange except in the case of a warranty claim. 

In initiate this process, please call or email Dave at: (844) 440-0266 ext 1, or [email protected]

Shipping

To initiate a return, please email us at [email protected]. We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at 525 RTE 73 N STE 104, MARLTON, NJ, 08053.

For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.